Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) are a binding agreement between you and Mama Moore Advocacy (“we,” “us,” or “our”), located in Charlotte, North Carolina. By accessing or using mamamooreadvocacy.com (the “Site”), submitting a form, booking a consultation, or engaging our services, you agree to be bound by these Terms, our Disclaimer, and our Privacy Policy, each of which is incorporated into these Terms by reference. If you do not agree, do not use the Site or our services. You represent that you are at least 18 years of age and have the legal capacity to enter into this agreement.

2. Nature of Our Services — Not Legal Services

Mama Moore Advocacy provides non-legal special education advocacy services, including IEP and 504 plan consultation, document review, meeting preparation, and meeting attendance. Meghan Moore is a Board Certified Behavior Analyst (BCBA) and non-attorney advocate. Courtney Aseltine is a non-attorney advocate and educator. Neither is an attorney; neither is licensed to practice law in any state. Nothing on this Site or provided through our services constitutes legal advice, legal representation, or the practice of law, and no attorney-client relationship is or can be created. Communications with us are not protected by attorney-client privilege. Our services are also not applied behavior analysis (ABA) therapy, and not clinical, medical, psychological, diagnostic, or therapeutic services. For legal advice, consult a licensed attorney; for clinical concerns, consult a qualified clinician. See our full Disclaimer.

3. No Client Relationship Without a Written Agreement

Browsing this Site, downloading a resource, submitting a contact form, texting, emailing, or attending an initial consultation does not make you a client of Mama Moore Advocacy. An advocate-client relationship is created only when both parties sign a written services agreement. Until then, we have no obligation to act on your behalf, monitor deadlines that may apply to your child's situation, or take any action in your matter.

4. Engagements, Payment, and Cancellation

The scope, fees, scheduling, cancellation, and refund terms for advocacy services are set out in the written services agreement you sign with us. If a conflict exists between these Terms and a signed services agreement, the services agreement controls for the services it covers. Fees for services are due as described at booking or in your services agreement. Consultations must be cancelled or rescheduled with reasonable advance notice; we reserve the right to charge for missed appointments without notice.

5. Your Responsibilities

You agree to provide accurate and complete information about your child's situation, to make all final decisions regarding your child's education yourself, and to consult a licensed attorney for legal questions, deadlines, and disputes that require legal action. You acknowledge that special education claims are subject to legal deadlines (statutes of limitations), that we do not track or advise on those deadlines, and that the responsibility for protecting legal deadlines rests with you and any attorney you engage.

6. No Guarantee of Outcomes

We make no guarantee, warranty, or prediction regarding the outcome of any IEP meeting, eligibility determination, school district decision, dispute, or other matter. Past results and testimonials do not predict future outcomes. Educational decisions are made by IEP teams and school districts under federal and state law, and no advocate can promise a particular result.

7. Intellectual Property

All content on this Site — including text, guides, downloadable resources, graphics, logos, and design — is the property of Mama Moore Advocacy and is protected by copyright, trademark, and other intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable license to view the Site and use downloaded resources for your own family's non-commercial use. You may not reproduce, republish, distribute, sell, or create derivative works from our content without prior written permission. All rights not expressly granted are reserved.

8. User Submissions

If you submit feedback, reviews, or testimonials to us, you grant Mama Moore Advocacy a perpetual, royalty-free, worldwide license to use, reproduce, and display that content for business purposes, including marketing, except that we will not publish details that identify your child without your consent. You represent that anything you submit is accurate and that you have the right to share it.

9. Acceptable Use

You agree not to: submit false or misleading information; impersonate another person; harass, threaten, or abuse our team; use the Site for any unlawful purpose; attempt to gain unauthorized access to our systems, admin areas, or data; scrape, harvest, or copy Site content at scale, including for training artificial intelligence models, without written permission; introduce malware or interfere with the Site's operation; or use the Site in any manner that could disable, overburden, or impair it. We may suspend or terminate access, refuse service, and pursue available remedies for violations.

10. Communications and SMS Consent

By providing your phone number or texting us, you consent to receive calls and text messages from us related to your inquiry or services. Message and data rates may apply, and message frequency varies. Reply STOP to opt out of texts at any time. By providing your email address, you consent to receive the resources you request and related communications; you may unsubscribe from marketing emails at any time. Email and SMS are not fully secure channels — do not send information you consider highly sensitive until we establish a method of exchange with you.

11. Disclaimer of Warranties

THE SITE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT CONTENT ON THE SITE IS CURRENT, COMPLETE, OR APPLICABLE TO YOUR CIRCUMSTANCES. SPECIAL EDUCATION LAW AND PRACTICE CHANGE AND VARY BY STATE AND DISTRICT.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, MAMA MOORE ADVOCACY, MEGHAN MOORE, COURTNEY ASELTINE, AND ANYONE ACTING ON OUR BEHALF SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES — INCLUDING LOSS OF EDUCATIONAL SERVICES OR OPPORTUNITIES, LOST CLAIMS OR RIGHTS, MISSED DEADLINES, OR EMOTIONAL DISTRESS — ARISING FROM OR RELATED TO YOUR USE OF THE SITE OR OUR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SITE OR OUR SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU; IN THAT CASE OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

13. Indemnification

You agree to indemnify, defend, and hold harmless Mama Moore Advocacy, Meghan Moore, and Courtney Aseltine from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your misuse of the Site or our content, or information you provide to us that is false or infringes the rights of another person.

14. Dispute Resolution

If you have a concern, contact us first at [email protected] — most issues can be resolved informally. Any dispute arising from or relating to these Terms, the Site, or our services that cannot be resolved informally shall first be submitted to good-faith mediation in Mecklenburg County, North Carolina, before either party files suit. Any legal action shall be brought exclusively in the state or federal courts located in Mecklenburg County, North Carolina, and you consent to the personal jurisdiction of those courts. TO THE EXTENT PERMITTED BY LAW, ANY CLAIM MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A CLASS MEMBER, AND MUST BE FILED WITHIN ONE (1) YEAR AFTER THE CLAIM AROSE OR BE PERMANENTLY BARRED.

15. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of law provisions.

16. Third-Party Links and Services

The Site may contain links to third-party websites and may rely on third-party services. We do not endorse and are not responsible for the content, accuracy, availability, or privacy practices of third parties.

17. Termination

We may suspend or terminate your access to the Site at any time for any reason, including violation of these Terms. Sections of these Terms that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution) survive.

18. Changes to These Terms

We may update these Terms at any time. The “Last updated” date at the top of this page reflects the most recent version. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

19. Severability; Entire Agreement; No Waiver

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable. These Terms, together with our Disclaimer, Privacy Policy, and any signed services agreement, are the entire agreement between you and Mama Moore Advocacy regarding the Site and our services. Our failure to enforce any provision is not a waiver of our right to do so later.

20. Contact

Questions about these Terms? Email [email protected].